This policy explains how inquiry information may be collected and used when visitors contact Enerpac about hydraulic tools, pumps, parts, repair, calibration or engineering support.
Forms may collect name, email, company, phone, product category, pressure class and project notes. Visitors should avoid sending confidential drawings, personal financial details or sensitive safety records through a general website form.
Submitted details help route the request to sales, service, parts or application support. The information may be used to clarify tool selection, prepare a quotation, identify replacement parts or respond to a service question.
Basic website logs may be processed to maintain security, diagnose technical issues and understand which product or support pages are useful to visitors. These records are not intended to replace project documentation held by the customer.
Information may be shared with authorized support personnel or distribution partners when necessary to answer the inquiry. Enerpac does not ask visitors to submit unrelated personal data for general catalog browsing.
You may request correction or deletion of inquiry information where applicable. For urgent service or safety matters, contact the appropriate support channel directly and verify all technical instructions before use.